Privacy Policy

Satoriia Privacy Policy
Last Updated: June 28, 2026

At Satoriia, your trust is the foundation of everything we do. This Privacy Policy explains how Satoriia LLC (“Satoriia,” “we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit www.satoriia.com (including subdomains), purchase our products, or join our Honest Circle Membership. We are committed to handling your information with the same care and honesty we bring to your hair.

Questions? Reach us at care@satoriia.com.

1. Information We Collect
We collect information to deliver our offerings and improve your experience:

Information You Provide:
• Account Creation: Name, email address, password, and optional profile details.
• Purchases: Billing and shipping address, payment details (processed securely by third-party payment processors — we do not store full card numbers), and order history.
• Honest Circle Membership: Name, email, billing/shipping information, and preferences for membership benefits.
• Interactions: Feedback, reviews, photos, or messages you send to care@satoriia.com or post on our Site.

Automatically Collected:
• Site Usage: IP address, browser type, device information, pages visited, and time on site — collected via cookies and similar technologies (see Section 5).
• Analytics: Aggregated and individual data on how you engage with our Site to improve your experience and our offerings.

From Third Parties:
• Social media interactions if you connect your account or engage with our social platforms.
• Delivery updates from shipping carriers and transaction verifications from payment processors.
• Advertising performance data from platforms such as Meta (Facebook/Instagram) when you interact with our ads.

2. How We Use Your Information
We use your information to:
• Order Fulfillment: Process and ship orders, send confirmations, and provide tracking.
• Honest Circle Membership: Manage your $49 USD annual membership, deliver benefits, and process recurring billing.
• Customer Support: Respond to inquiries, handle returns (within 14 days), and resolve product issues.
• Personalization: Tailor product recommendations, early access offers, and exclusive perks for Honest Circle Members.
• Marketing: Send wellness-driven updates, promotions, or newsletters. You may unsubscribe at any time via the link in any email.
• Advertising: Deliver and measure targeted advertising campaigns on third-party platforms (subject to your consent where required).
• Site Improvement: Analyze usage to enhance our Site’s functionality and your experience.
• Legal Compliance: Meet regulatory obligations, including tax reporting, adverse event reporting under MoCRA, and fraud prevention.

3. How We Share Your Information
We share information only as needed to deliver our services:

• Service Providers: Trusted partners for payment processing, shipping, analytics, and email marketing. These providers access only the data needed to perform their services and are contractually bound to protect your information.
• Advertising Technology Partners: We use the Meta Pixel (Facebook/Instagram) and may use similar technologies from other advertising platforms to measure ad performance and deliver relevant advertising. These tools may share your browsing behavior with Meta and other platforms. Non-essential advertising technologies require your consent before activation (see Section 5).
• Honest Circle Partners: Partners who facilitate membership perks, with limited access to relevant data only.
• Legal Requirements: If required by law, court order, regulatory authority, or to protect the rights, safety, or property of Satoriia or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may transfer to the new entity. We will provide notice as required by law.

We do not sell your personal information to third parties for their independent marketing purposes. However, sharing your data with advertising technology partners such as Meta Pixel may be considered “sharing” under California law (see Section 7).

4. Your Privacy Rights
We respect your right to control your personal information. Here is a summary of your rights and how to exercise them:

To exercise any right, email care@satoriia.com. We will respond within 30 days (or within the timeframe required by applicable law, e.g., 45 days under CCPA with a permitted 45-day extension).

5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies on our Site. Where required by law, we obtain your consent before placing non-essential cookies or activating tracking pixels.

Managing Your Preferences: A cookie consent banner will appear on your first visit. You can update your preferences at any time via the banner or by contacting care@satoriia.com. Disabling non-essential cookies may limit certain Site features.

For EU/UK users: We comply with GDPR and the UK GDPR. Marketing and analytics cookies will NOT fire before you have given explicit, informed consent. Accept All and Reject All options are presented with equal prominence. You may withdraw consent at any time.

6. Data Security and Retention
We protect your information with industry-standard safeguards:
• Security Measures: SSL/TLS encryption for data transmission, access controls limiting data access to authorized personnel, and contractual security requirements for all third-party service providers.
• Payment Data: Full payment card numbers are processed by PCI-DSS compliant third-party processors and are never stored by Satoriia.
• Limitations: No system is 100% secure. We will notify you of breaches as required by applicable law.
• Data Retention: We retain your data only as long as necessary. Order records may be retained for up to 7 years for tax and legal purposes. Inactive accounts may be deleted after 2 years of inactivity, with prior notice.

7. California Privacy Rights (CCPA / CPRA)
For California residents, we comply with the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Categories of Information Collected: Personal identifiers (name, email, IP address), payment and commercial information (orders, billing), internet and network activity (cookies, browsing data), and user-generated content (reviews, photos).
• Categories of Information Shared: Identifiers and commercial data are shared with service providers (carriers, payment processors) for order fulfillment. Browsing and device data may be shared with advertising technology partners (Meta Pixel) when you consent to marketing cookies.
• Do Not Sell or Share: We do not sell your personal information for money. However, sharing your data with advertising platforms may constitute “sharing” under CPRA. To opt out, click the “Do Not Sell or Share My Personal Information” link in our Site footer or email care@satoriia.com.
• Sensitive Personal Information: We do not collect sensitive personal information as defined under CPRA except payment information, which is processed by secure third parties.
• Your Rights: Right to know, access, delete, correct, opt-out of sale/sharing, and non-discrimination. Submit requests to care@satoriia.com.

8. EU/UK Privacy Rights (GDPR)
For EU and UK residents, we comply with the General Data Protection Regulation (GDPR) and UK GDPR. The data controller for your personal information is:

Satoriia LLC
Email: care@satoriia.com
Website: www.satoriia.com

• Legal Bases for Processing: (a) Contract performance — to fulfill orders and manage your membership; (b) Consent — for marketing communications and non-essential cookies; (c) Legitimate interests — for analytics and fraud prevention; (d) Legal obligation — to comply with applicable laws.
• Your Rights: Right to access, rectification, erasure, restriction of processing, data portability, and objection. You also have the right to lodge a complaint with your national data protection authority.
• Consent Withdrawal: You may withdraw consent at any time via cookie settings or by emailing care@satoriia.com.
• Automated Decision-Making: We do not make decisions about you solely through automated processing that produce significant legal effects.

9. Age Restriction and Children’s Privacy
Our Site and products are intended exclusively for individuals aged 18 or older. We do not knowingly collect personal information from anyone under 18. If you believe we have inadvertently collected information from a minor, please contact care@satoriia.com immediately and we will delete it promptly.

10. International Data Transfers
Satoriia LLC is based in the United States. If you access our Site from the EU, UK, or other regions with different data protection laws, your information may be transferred to and processed in the United States.

For EU/UK transfers, we rely on appropriate safeguards including Standard Contractual Clauses (SCCs) with our service providers. By using our Site, you acknowledge this transfer.

11. Updates to This Policy
We may update this Privacy Policy as our business evolves. Material changes will be communicated via email or a prominent notice on our Site at least 14 days before taking effect where required. Continued use of the Site after an update constitutes your acceptance of the revised Policy.

12. Contact Us
Questions, requests, or concerns about your privacy? Contact us at care@satoriia.com or visit www.satoriia.com.

Thank you for trusting Satoriia.