Last Updated: June 23, 2025

Welcome to Satoriia! Rooted in a passion for vibrant hair and a thriving planet, Satoriia weaves wellness and beauty into every strand of our haircare. These Terms and Conditions (“Terms”) are our commitment to creating a transparent, joyful experience on our website at www.satoriia.com, including all subdomains, social media, and community platforms (collectively, the “Site”), and through our Honest Circle Membership. If you do not agree to these Terms, please refrain from using our Site.

1. Scope and Acceptance
These Terms govern your use of our Site, purchases, Honest Circle Membership, and all interactions with Satoriia. By accessing or using our Site, you agree to these Terms and our Privacy Policy.

2. Eligibility
The Site is open to individuals aged 13 or older. If you are between 13 and 17, you must have parental or guardian permission and notify us accordingly.

Honest Circle Membership is open to individuals 18 or older, worldwide, for personal, non-commercial use.

U.S. members receive free standard shipping on qualifying orders; international members are eligible for all other benefits but pay additional shipping fees per our Shipments Policy.

3. Account Registration and Security
Creating an account personalizes your experience, including saved preferences, order tracking, and access to membership perks.

You are responsible for maintaining the confidentiality of your account credentials and all activities under your account.

Notify care@satoriia.com immediately if you suspect unauthorized use. We may suspend or terminate accounts to protect our community, providing notice where possible.

4. Orders and Payment
Orders placed through the Site are offers to purchase our products. We confirm receipt and accept your order when payment is processed and the order is shipped.

We reserve the right to verify order details, correct errors (including pricing), and notify you of any changes.

All prices are in U.S. dollars. Taxes and shipping fees are displayed at checkout.

Shipping and return terms are governed by our Shipments Policy.

5. Honest Circle Membership
Membership is $49 USD per year, automatically renewing unless canceled. We will send a renewal reminder at least 30 days in advance with instructions to cancel if desired.

Membership includes:
• 15% off eligible purchases (non-stackable)
• Early access to new products
• Exclusive offers
• Free standard U.S. shipping on orders over $60 USD
• A welcome gift after your first $75+ purchase
• 1–2 surprise samples annually (subject to availability)

The membership fee is non-refundable except as required by law. Cancel anytime via your account or by contacting care@satoriia.com. Full details are in our Honest Circle Membership Terms.

6. Gift Cards
Gift cards are redeemable for products on our Site, with no fees or expiration for five years.

Gift cards are non-refundable and not redeemable for cash, except as required by law. Satoriia is not responsible for lost or stolen cards.

7. User Content
By posting content (e.g., photos, reviews, comments) on our Site, you grant Satoriia a worldwide, royalty-free license to use, display, and share your content.

You represent that your content is original and does not infringe on third-party rights. We may remove content that violates these Terms or our values.

8. Intellectual Property
All Site content, including logos, designs, and text, is the property of Satoriia and protected by copyright and trademark laws.

Do not copy, modify, distribute, or use our content without written permission.

Do not use the Site for unlawful, misleading, or disruptive purposes.

9. Product Information and Warranty
Our products are crafted with care, and natural variations may occur.

Products and Site content are provided “as is,” without warranties except as required by law.

If you encounter an issue, contact us within 30 days per our Shipments Policy.

10. Privacy and Cookies
Your data is handled in accordance with our Privacy Policy, including compliance with the California Consumer Privacy Act (CCPA) and EU data protection laws.

We use cookies to enhance your experience as described in our Privacy Policy.

11. Limitation of Liability and Indemnification
Use the Site responsibly. You agree to indemnify Satoriia for claims arising from your misuse, violation of these Terms, or infringement of third-party rights.

Satoriia is not liable for issues beyond our control (e.g., internet outages, third-party failures).

Our liability is limited to the amount you paid to Satoriia in the past 12 months, except as otherwise required by law.

We do not exclude liability for gross negligence or willful misconduct.

12. Dispute Resolution and Arbitration
Contact care@satoriia.com first to resolve concerns.

Disputes will be resolved by confidential, individual arbitration under the American Arbitration Association (AAA) Consumer Arbitration Rules, in your county of residence unless otherwise agreed.

Satoriia covers AAA filing and administrative fees.

You may opt out of arbitration and the class action waiver within 30 days of enrollment by emailing care@satoriia.com.

By using the Site, you waive the right to participate in class actions or jury trials, except where prohibited by law.

13. Copyright Concerns
If you believe content on our Site infringes your copyright, contact care@satoriia.com with details (contact info, location of the material, and a good-faith statement). We will act promptly under the Digital Millennium Copyright Act.

14. Updates to These Terms
We may update these Terms at any time. Changes are effective upon posting on our Site. Material updates will be notified via email or Site notice.

Continued use of the Site after changes constitutes acceptance of the new Terms.

15. International Users
The Site operates under Florida law. International users are responsible for complying with local laws.

EU users’ data is protected per our Privacy Policy.

16. Accessibility Statement
Satoriia is committed to making our Site accessible per WCAG 2.1 Level AA standards, supporting screen readers, keyboard navigation, and high-contrast modes.

Report accessibility issues to care@satoriia.com (“Accessibility Issue”). We will respond within 2–3 business days.

17. Contact Us
Questions? Contact care@satoriia.com. These Terms are binding between you and Satoriia, with no third-party beneficiaries except as required for payment processing.

Thank you for nurturing beauty and our planet with Satoriia.