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Regulatory Compliance Statement

Satoriia Regulatory Compliance Statement
Last Updated: June 23, 2025

At Satoriia, we weave beauty, care, and wellness together with a heartfelt commitment to your safety and our planet. This Regulatory Compliance Statement reflects our dedication to ensuring the quality, safety, and transparency of our wellness-driven cosmetic products, in harmony with U.S. federal and state laws, including the Modernization of Cosmetics Regulation Act of 2022 (MoCRA) and FDA regulations. Let’s nurture your trust with every strand of care.


1. FDA Registration and MoCRA Compliance
We craft our products with love, ensuring compliance with the Modernization of Cosmetics Regulation Act of 2022 (MoCRA). Our manufacturing facilities, registered with the U.S. Food and Drug Administration (FDA), produce each wellness-driven cosmetic with care.

Every marketed product is listed with the FDA, accompanied by a complete ingredient list, and we maintain up-to-date registrations and listings as required by law.


2. Responsible Person and Contact Information
In alignment with MoCRA and FDA guidelines, the responsible person for all Satoriia cosmetic products in the United States is:

SATORIIA LLC
Questions or concerns?
Call: 1-800-795-0114
Visit: www.satoriia.com
Email: care@satoriia.com

Manufactured by: LGLUGUS S.A., Guayaquil, Ecuador
Imported by: LUGUS USA CORP., Miami, Florida
Distributed by: SATORIIA LLC

If you have questions, concerns, or wish to report an adverse event, please reach us using the information above. We are dedicated to reporting serious adverse events to the FDA as mandated by law.


3. Adverse Event Reporting and FDA Notification
Satoriia nurtures your safety by maintaining a thoughtful system to monitor and respond to adverse events related to our cosmetic products, as required by MoCRA.

If you experience a serious adverse event—such as infection, significant allergic reaction, or hospitalization—please notify us immediately by emailing care@satoriia.com with the subject line “Adverse Event Report.” Include your full name, product used, batch number (if available), description of symptoms, and any medical attention received.

We are committed to:
• Reporting any serious adverse events to the U.S. Food and Drug Administration (FDA) within 15 business days of receiving your information.
• Submitting any new, material medical information related to the adverse event within one year of the initial report, as required by law.
• Documenting and retaining all safety-related reports for at least 6 years, cooperating fully with FDA inspections and audits.


4. Ingredient Disclosure
Transparency is at the heart of our wellness journey. Every Satoriia product page offers a complete list of ingredients, in accordance with FDA and state requirements, including the California Safe Cosmetics Act.

We embrace ingredient openness and comply with all relevant federal, state, and international cosmetic disclosure laws for exported products.


5. Safety and Quality Assurance
We ensure the safety of our wellness-driven products with planet-loving care, manufacturing them in accordance with Good Manufacturing Practices (GMP).

Our scientifically robust methods substantiate product safety, and we exclude all ingredients prohibited by federal or state law, including PFAS, formaldehyde, phthalates, and other restricted substances.

Records supporting safety are meticulously maintained for FDA review.


6. Connecting with Us
For questions, concerns, or to report an adverse event, reach care@satoriia.com, call 1-800-795-0114, or visit www.satoriia.com.

This Regulatory Compliance Statement is part of our shared commitment to nurturing beauty and wellness.


 

SATORIIA HONEST CIRCLE MEMBERSHIP AND SUBSCRIPTION TERMS & CONDITIONS

Last Updated: June 23, 2025

Welcome to the Satoriia Honest Circle Membership! Rooted in a passion for vibrant hair and a thriving planet, these Terms & Conditions (“Terms”) govern your membership and supplement our full Terms and Conditions at www.satoriia.com. Please read them carefully before enrolling.

1. Honest Circle Membership Benefits
For $49 USD per year, your Honest Circle Membership includes:
· 15% Off Purchases: Save 15% on all eligible purchases at www.satoriia.com, including one-time and recurring orders (not combinable with other promotions unless specified).
· Early Access: Be among the first to discover new products.
· Exclusive Offers: Enjoy special gift-with-purchase deals.
· Free U.S. Shipping: Free standard shipping on U.S. orders over $60 USD; international members pay additional shipping per our Shipments Policy.
· Welcome Gift: After your first $75+ USD purchase as a member, choose one full-size gift (TRUE CLEANSE, REAL SMOOTH, or PURE VIBES), subject to availability.
· Surprise Samples: Receive 1–2 complimentary samples of upcoming or limited-edition products annually, at our discretion and subject to availability.
· Recurring Orders: Opt for recurring shipments every 1, 2, or 3 months, with the membership discount applied automatically.

2. Eligibility
Membership is open to individuals 18 or older worldwide for personal, non-commercial use.
U.S. members receive free standard shipping on qualifying orders; international members are eligible for all other benefits but pay additional shipping.

3. Billing, Automatic Renewal & Payment
· Annual Fee: $49 USD, charged at enrollment and automatically renewed every 12 months unless canceled.
· Automatic Renewal Notice: We will send a reminder at least 30 days before renewal, with clear instructions to cancel if you wish.
· Refund Policy: The membership fee is non-refundable except as required by law. If you reside in a state with specific refund rights (e.g., California), you may cancel and receive a refund in accordance with applicable law.
· Recurring Orders: Your payment method will be charged automatically for each recurring shipment, including applicable taxes and shipping.
· Updating Information: Please keep your billing and shipping information current via your account or by contacting care@satoriia.com. We are not responsible for overdraft fees, failed deliveries, or damages from outdated or invalid payment methods.
· Accessibility: These Terms are always available at www.satoriia.com and are provided at the point of enrollment.

4. Managing Your Membership
· Cancel Anytime: Cancel your membership or recurring orders anytime via your account or by contacting care@satoriia.com.
· Effect of Cancellation: Membership benefits continue until the end of the current billing period. Recurring orders can be canceled immediately; processed orders will ship as scheduled.
· Refunds for Unused Periods: No refunds for unused membership periods except as required by law (see above).
· Skip or Pause: You may skip or pause recurring orders before the next scheduled charge. Skips/pauses apply to future orders only.
· Our Rights: We may modify or discontinue the Honest Circle Membership with advance notice. Significant changes will be communicated, and you will have the option to cancel without penalty.

5. Welcome Gift
After enrolling and making your first purchase of $75 USD or more (excluding taxes and shipping), you may select one full-size gift: TRUE CLEANSE, REAL SMOOTH, or PURE VIBES. Limit one per member; subject to availability. We may substitute a comparable gift if necessary.

6. Surprise Samples
Members may receive 1–2 complimentary samples of upcoming or limited-edition products annually, at our discretion and subject to availability.

7. Shipping
· U.S. Members: Free standard shipping on orders over $60 USD;
· International Members: Eligible for all membership benefits but pay additional shipping per our Shipments Policy. Satoriia does not handle nationalization or importation.
· See Shipments Policy: For full shipping terms, visit www.satoriia.com/shipments-policy/

8. Privacy & Data Protection
· Your Data: We handle your information in accordance with our Privacy Policy at www.satoriia.com/privacy-policy/ and comply with all applicable privacy laws, including the California Consumer Privacy Act (CCPA).
· Cookies: We use cookies to enhance your experience as described in our Privacy Policy.

9. Termination & Limitation of Liability
· Personal Use Only: Benefits are non-transferable and non-resalable.
· Termination for Misuse: We may terminate memberships for misuse (e.g., fraud) with 30 days’ notice and a pro-rata refund if required by law.
· Limitation of Liability: Our liability is limited to amounts paid by you for membership in the past 12 months, except as otherwise required by law. We do not exclude liability for gross negligence or willful misconduct.

10. Dispute Resolution & Arbitration
· Contact Us First: For concerns or disputes, please contact care@satoriia.com.
· Arbitration Agreement: Any dispute will be resolved by confidential, individual arbitration under the American Arbitration Association (AAA) Consumer Arbitration Rules, in your county of residence unless otherwise agreed. Satoriia will pay all AAA filing and administrative fees.
· Opt-Out: You may opt out of arbitration and the class action waiver within 30 days of enrollment by emailing care@satoriia.com with your request.
· No Class Actions or Jury Trials: By joining, you waive the right to participate in class actions or jury trials, except where such waivers are prohibited by law.
· State Law Rights: Nothing in this section limits your rights under applicable state law.

11. Governing Law
These Terms are governed by the laws of the State of Florida, except where otherwise required by law.

12. Severability & Entire Agreement
If any part of these Terms is found unenforceable, the remainder will remain in effect. These Terms constitute the entire agreement for the Honest Circle Membership.

13. Contact Us
Questions? Contact us at care@satoriia.com or visit www.satoriia.com.

Thank you for nurturing beauty and our planet with Satoriia.